At Lovble Designs, we want you to be fully satisfied with your purchase. Please read our refund policy carefully to understand how refunds, returns, and exchanges work on our Website.
1. Digital Products (Non-Refundable)
- All digital items (including templates, eBooks, designs, and downloads) are final sale.
- Due to the instant access nature of digital goods, we do not offer refunds, returns, or exchanges once a digital product has been purchased.
- If you experience an issue with your file (e.g., broken link or download error), please contact us and we will ensure you receive the correct file.
2. Physical Products (If Applicable)
- You may request a return or exchange within [insert timeframe, e.g., 14 days] of receiving your item.
- To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.
- Customers are responsible for return shipping costs unless the product arrived damaged or defective.
3. Damaged or Defective Items
- If your order arrives damaged, defective, or incorrect, please contact us within [insert timeframe, e.g., 7 days] of delivery.
- We will offer a replacement or refund at no additional cost to you once we verify the issue.
4. Refund Processing
- Once your return is received and inspected, we will notify you via email.
- Approved refunds will be issued to your original payment method within [insert timeframe, e.g., 5–10 business days].
- Please note that your bank or payment provider may take additional time to process the refund.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Digital downloads
- Customized or personalized products
- Gift cards
6. How to Request a Refund or Return
To request a refund, return, or exchange, please contact us at:
Lovble Design
Email: lovbledesign@gmail.com
Website: www.lovbledesign.com
Please include your order number and details about the issue so we can assist you quickly.